Refund & Returns Policy

At Sri and Co, your satisfaction is our priority. Please review our Refund and Returns Policy to understand how returns, exchanges, and claims are handled.

Return Shipping & Locations

We offer free returns and exchanges for domestic orders when processed through our designated courier service.

To initiate a return or exchange, please contact our Support Team:

You may also return your order in person at our flagship store locations:

  • Kirulapona

  • Rajagiriya

Return & Exchange Eligibility

We offer a 21-day return window starting from the date you receive your order.

Returns or exchanges will only be accepted if the following conditions are met:

  • Items are unwashed and unworn

  • Items are in their original packaging

  • Items show no signs of pilling, markings, stains, or strong odours (smoke, perfume, detergent, etc.)

Non-Returnable / Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Accessories (jewellery, caps, bottles, bags, etc.)

  • Bodysuits

  • Socks and undergarments

Items discounted 15% or more are not eligible for return.

Normal wear and tear or damage from misuse and accidents are not covered under our 21-day guarantee.

Store Credit

If your return is approved, store credit will be issued to the email address linked to your order.
Please note:

  • Shipping fees are non-refundable

  • Store credit / coupon codes / gift cards are valid for one year

  • We reserve the right to deny returns submitted after the 21-day window

Incorrect, Missing, or Damaged Items

If your order arrives with an incorrect item, a missing item, or damaged goods, please contact us within 48 hours of delivery at:
sriandcoapparel@gmail.com